Returns & Exchanges Policy
Last updated: 05/08/2026
At K-Beauty Store , we want you to love your K-Beauty haul. If something isn't right, here's how returns and exchanges work.
1. Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, simply let us know within that window (see "How to Start a Return" below).
Exceptions: This right does not apply to goods that have been unsealed and used where they are not suitable for return for hygiene reasons — this includes opened skincare, cosmetics, and any product where the hygiene seal has been broken. Please see Section 5 for our hygiene policy on beauty products.
2. Our Returns Policy
In addition to your legal cooling-off right, we offer a 14-day return window from the date you receive your order for a change of mind, provided the item meets the conditions below.
To be eligible for a return, items must be:
Unopened, unused, and in their original packaging
With any hygiene seal or protective film still intact
Accompanied by proof of purchase (order number or receipt)
Not on our list of non-returnable items (see Section 5)
Returns that don't meet these conditions may be refused or sent back to you.
3. Non-Returnable / Non-Refundable Items
For hygiene and safety reasons, we cannot accept returns on:
Opened or used skincare, makeup, or haircare products
Items with a broken or missing hygiene seal
Sheet masks, lip products, and eye products once opened
Sale items marked as "Final Sale"
Gift cards
This does not affect your statutory rights if a product is faulty, damaged, or not as described (see Section 6).
4. How to Start a Return
Email us at marketing@k-beautystore.co.uk or use our [Returns Portal link] within 14 days of receiving your order, including your order number.
We'll confirm your return and send you instructions, including the return address.
Pack the item securely in its original packaging and send it back to us.
Once received and inspected, we'll process your refund within 5–10 business days.
Return postage: Unless the item is faulty or incorrect, return postage costs are the customer's responsibility. We recommend using a tracked service, as we can't take responsibility for parcels lost in transit back to us.
5. Refunds
Refunds are issued to your original payment method.
Original delivery charges are non-refundable, unless the return is due to our error or a faulty item.
You'll receive an email confirmation once your refund has been processed.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
6. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or isn't what you ordered, we're really sorry — this one's on us.
Contact us within 48 hours of delivery at marketing@k-storebeauty.co.uk with your order number and a photo of the issue.
We'll offer a exchange, or full refund, including return postage.
Under the Consumer Rights Act 2015, you're entitled to a refund, repair, or replacement if goods are faulty, not as described, or not of satisfactory quality — this applies even outside our standard return window, within statutory time limits.
7. Exchanges
We don't currently offer direct product exchanges. If you'd like a different shade, product, or size, please return your original item for a refund (following the process above) and place a new order.
8. International Orders
For orders shipped outside the UK, customers are responsible for return shipping costs and any customs charges. Please contact us before returning an item from outside the UK so we can advise on the best process.
9. Damaged in Transit
If your parcel arrives visibly damaged, please take photos before opening (where possible) and contact us at [SUPPORT EMAIL] within 48 hours so we can resolve it quickly.
10. Contact Us
Questions about your return? We're happy to help.
📧 marketing@k-beautystore.co.uk