Shipping & Delivery Policy
Last updated: 05/08/2026
Thank you for shopping with marketing@k-beautystore.co.uk We're excited to bring authentic Korean skincare and beauty products straight to your door. Please read below for details on how we process, package, and ship your orders.
📦 Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email.
During sales, holidays, or promotional periods, processing may take an additional 1–2 business days.
If there's a significant delay in shipping your order, we will contact you via email or phone.
Orders are not shipped or delivered on weekends or public holidays.
🚚 Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and chosen shipping method.
Shipping Method Estimated Delivery Time Cost :
Standard UK Delivery (Royal Mail Tracked 48 / Evri) 2–4 business days £3.39 / Free over £45
Express UK Delivery (Royal Mail Tracked 24 / DPD Next Day) 1–2 business days £5.59
Northern Ireland 3–5 business days £4.49
Highlands, Islands & Offshore (incl. Channel Islands) 3–6 business days £4.49
Delivery times are estimates in business days (Monday–Friday, excluding UK bank holidays) and start from the date of dispatch, not the date of order. Delays caused by the courier, weather, or events outside our control are beyond our responsibility.
🇬🇧 UK Delivery Details
We ship to addresses across England, Scotland, Wales, and Northern Ireland, including the Highlands, Islands, and Channel Islands (delivery to these areas may take slightly longer — see table above).
All prices shown at checkout include UK VAT where applicable, so there are no surprise charges on delivery for UK orders.
Orders are dispatched from [your dispatch location, e.g. "our warehouse in the UK"].
We use trusted couriers including [Royal Mail / Evri / DPD / Yodel — list the ones you actually use].
A signature may be required for orders over £35 or for higher-value parcels.
📍 Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and link.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
You can also track your order by [logging into your account / visiting our Track Order page].
🧴 Product Freshness & Packaging
Because we specialize in K-beauty skincare, product integrity matters to us:
All products are stored in a cool, dry environment prior to shipping to preserve freshness and formula stability.
Temperature-sensitive items (e.g., sheet masks, certain serums) may be shipped with additional protective packaging during the summer months to protect against heat in transit.
Products are carefully packaged to prevent leakage or breakage during transit.
❗ Delayed, Lost, or Damaged Packages
Delayed packages: If your order hasn't arrived within the estimated delivery window, please contact us at marketing@k-beautystore.co.uk and we'll investigate with the carrier.
Lost packages: If tracking shows "delivered" but you haven't received your order, please contact us within 3 days so we can assist.
Damaged packages: If your order arrives damaged, please email us photos of the damaged item(s) and packaging within 7 days of delivery, and we'll arrange a replacement or refund.
🏠 Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at marketing@k-beautystore.co.uk — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.
📧 Questions?
If you have any questions about your shipment or this policy, feel free to reach out:
📩 Email: marketing@k-beautystore.co.uk
[Your Store Name] reserves the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page.